In a complex organizational structure with diverse tasks and responsibilities, efficient collaboration depends on solutions that integrate smart configurations for conferencing, voice and sharing of data.

Middle East Technologies, METCO, is an Avaya Business Partner that has achieved several recognition and honors in the industry. Being a ……Partner, METCO designs customized collaboration platforms tailored to simplify knowledge management, information sharing and improve the efficiency of teamwork and the interaction in everyday work tasks.

Our partnership with technology leaders such as Cisco& NEC helps us to deliver a comprehensive solution to address the entire range of communication challenges and be a paradigm that leads to future breakthroughs.

With extensive experience in the field, METCO provides telephony and collaborations solutions in Oman

Solutions offered are as follows:

Telephony

METCO provides the telecommunications solutions best suited to your need. Whether your company is dependent on an in-house system or you want us to host the services, we have the technology and expertise to implement the right solution. With extensive experience in the field, METCO provides opportunities in line with your business strategy and existing system.

– Integrated telephony solutions with your company’s existing systems

– Voice, Recording, telephone operator, IVR and statistics can be added to your current solution

– Can be delivered as a Managed Service with 24/7/365 Support

Call Recording

METCO offers Call recording solutions software enables you to record telephone conversations either over a PSTN (Public Switched Telephone Network) or VoIP (Voice over IP) in a digital audio file format. It also provides you with the ability to retrieve, playback, store and share call recordings.METCO is authorized partners with AVAYA and MYNAVOICE who are giants in the call recording industry.

Contact Centre

The contact center is often the central point from where all customer interactions can be managed in a business. Contact centers are not the same thing as a call center, however. Contact centers can offer more services, such as chatbot, call-recording, automated and interactive voice responses, social media monitoring and speech analytics. METCO has enormous expertise in the field and having implemented with prestigious customer’s across Sultanate of Oman.